Rentamo app · Account
Delete your Rentamo account
Last updated 19 October 2026
You can ask us to delete your Rentamo account at any time, from the app or by email. We close the account and remove your personal details from it within 30 days.
Some booking and payment records are kept after deletion because the law and the other person in each rental need them. They are listed below.
How to ask
In the Rentamo app
- Open Profile.
- Tap Help & Support, then Submit a Ticket.
- Choose Account, then Delete Account, and send the ticket.
By email, without the app
Email info@rentamo.store with the subject Delete my Rentamo account. Send it from the email address on your account, or include the mobile number you sign in with. We may ask you to confirm the request so that nobody else can delete your account.
Before you ask, finish or cancel any active bookings. An account with a rental in progress, or money still to be settled with an owner or renter, is closed once that rental is finished.
What we delete
- Your name, replaced with "Deleted User"
- Your email address, mobile number and date of birth
- Your profile photo
- The links to your Google, Apple or phone sign-in, so the account can no longer be signed into
- Your PIN and the trusted-device sign-ins kept for it
If you are an owner, we also take your vehicle listings off the app.
What we keep, and why
| Record | Why we keep it |
|---|---|
| Bookings, receipts and the rental agreements you accepted | Tax and accounting law, and the other person in the rental keeps their copy |
| Payments and refunds made through Google Play or the App Store | Tax and accounting law; refund and chargeback handling |
| Pickup and return photos, deposit, late-return and damage records | To settle disputes and claims about a rental |
| Messages in a booking's chat | The other person in the booking can still read them; disputes |
| ID verification photos and result | Fraud prevention and safety of the owners you rented from |
| Reviews you wrote | Shown without your name |
| Support tickets | A record of what you asked and what we did |
These records are no longer connected to your name, phone number or email. We keep them only as long as the law requires or a claim about the rental could still be made, then delete them.
Questions
Email info@rentamo.store. Our Privacy policy explains how we handle your information and your rights under the Philippine Data Privacy Act.